Support & FAQ Portal

Get it for your business Demo

Enhance your customer relationships and elevate your digital presence with a custom Support and FAQ portal designed to grow with you. Featuring built-in SEO, GenAI-powered assistance, efficient ticketing, progress tracking, and auto-scaling capabilities, our solution adapts seamlessly to your needs, empowering both your team and your customers.

Built on JAMStack

Our Support and FAQ portal is built on JAMSTACK, a modern web development architecture that ensures high performance, security, and scalability. With JAMSTACK, your portal will be fast, reliable, and easy to maintain, providing a seamless experience for your customers.

Blazing fast loading speed

JAMSTACK allows us to store all of our pages in compiled, minified and static format on CDN, which requires no CPU usage for most of the work and page loads at blazing fast on all device and all locations.

Unbelievably Affordable

Our B2B support site, built on JAMstack, offers exceptional value without compromising on performance. Enjoy enterprise-grade speed, scalability, and user experience at a fraction of the cost. Perfect for businesses looking to optimize their support solutions on a budget!

Highly secure

Built on JAMstack architecture, our B2B support site ensures top-notch security with serverless deployment, minimal attack surfaces, and robust encryption. Your data and your customer's trust are always safeguarded.

Invincible scalability

Built on JAMstack, our B2B support site leverages pre-rendered pages and CDN distribution to handle high traffic effortlessly. By decoupling the front-end from the back-end, it minimizes server load, ensuring fast, reliable performance regardless of user volume. Perfectly suited for all size of businesses!

GenAI integrated

GenAI integrated to boost productivity of your support executives and improve customer satisfaction. GenAI can assist your customers with their queries and provide them with instant solutions, reducing the workload on your support team and enhancing the overall customer experience.

Instant response

GenAI can provide instant responses to customer queries, ensuring that your customers receive the help they need quickly and efficiently.

Cost-effective

GenAI can handle a large volume of customer queries at once, reducing the need for additional support staff and saving your business money.

Efficient ticketing system

Our Support and FAQ portal comes with an efficient ticketing system that allows your team to manage customer queries and issues effectively. With features such as ticket assignment, priority setting, and status tracking, your team can stay organized and ensure that no query goes unanswered.

Streamlined workflow

Our ticketing system streamlines your team's workflow, making it easy to assign, prioritize, and track customer queries, ensuring that no query goes unanswered.

Improved customer satisfaction

Enhance customer satisfaction through streamlined ticketing system, intuitive navigation, and mobile-friendly design. Features like real-time updates, responsive support, and easy access to information ensure a seamless user experience, helping you build trust and foster lasting customer relationships.

In-built SEO

Our support site, ensures top search engine performance by incorporating all SEO best practices. With pre-rendered pages for faster indexing, clean and semantic HTML, optimized metadata, structured data, mobile-first design, and lightning-fast load times, your support portal is primed to rank higher and attract more organic traffic effortlessly.

SEO Metadata

Our site ensures that every page is optimized with accurate and customizable SEO metadata, including titles, descriptions, and keywords. These elements are crafted to improve search engine visibility, enhance click-through rates, and align with the best practices for ranking success.

Open Graph

Our support site fully integrates Open Graph tags, enabling seamless content sharing across social media platforms. By defining how your pages appear with rich previews, including titles, descriptions, images, and URLs, it ensures your brand stands out and drives higher engagement on social channels.

Auto-generate sitemap

Our support site includes an automated sitemap generation feature, ensuring all your pages are indexed efficiently by search engines. This keeps your site structure up-to-date, improves crawlability, and enhances your overall SEO performance without any manual effort.

Responsive design

Our support site features a fully responsive design, ensuring optimal usability and seamless performance across all devices—desktops, tablets, and smartphones. With a mobile-first approach, it adapts dynamically to different screen sizes, providing an intuitive and consistent user experience anywhere, anytime.

Actionable Insights

Get powerful insights form your support site, like which questions are being asked again and again, which answer was understood and helpful to the customers, which aspect of your product needs more focus and much more.

Integrated Analytics

Supports Google Analytics, Open Panel Analytics or any other custom Analytics as per your use case.

User generated Analytics

Users can like, dislike, rate and vote as per their experiences with your support executives and FAQ notes.

Your own branding

Custom domain / subdomain / url path
Own logo, fonts, color, themes and messages
No branding / footer / backlinks from PatternMatrix
Custom features added / removed